Government Window Customer Admin Portal Terms and Conditions

Welcome to the Government Window Customer Admin Portal. By accessing, seeking to access and/or utilizing the Government Window Customer Admin Portal and services (collectively “The Services”) you (“Client”) agree to comply with and be bound by the following terms and conditions (“Terms and Conditions”).


1. Acceptance of Terms


By subscribing to, utilizing or attempting to utilize the Services, Client confirms that it has read, understood, and agrees to be bound by these Terms and Conditions. This Agreement shall govern Client’s access to and use of the Services, whether directly or through authorized personnel, contractors, or third-party integrators.

2. Services Provided


Government Window provides, through a Software as a Service (SaaS) framework, a secure digital platform to facilitate the electronic collection and processing of payments from constituents on behalf of Client, as well as related administrative and reporting functionality as agreed in writing between the parties.

3. Client Responsibilities


In using The Services, Client agrees to:

  • Ensure all applicable accounts, billing, and contact information related to Client’s use of the Services is accurate, timely, complete and kept current.
  • Promptly notify Government Window of any changes to such information or any suspected unauthorized access to the Services.
  • Maintain proper internal controls and user management procedures for any personnel or third parties authorized to access the Services on Client’s behalf.
  • Comply with all applicable federal, state, and local laws and regulations in connection with its use of the Services.

4. Prohibited Use


In using The Services Client agrees not to:

  • Use the Services for any purpose other than those expressly authorized in this Agreement.
  • Reverse engineer, attempt to benchmark, interfere with, or disrupt the integrity, security, or performance of the Services.
  • Permit unauthorized parties to access the Services.

Government Window shall pursue all legal remedies to protect against and recover from damages resulting, directly or indirectly, from any and all such prohibited activity.

5. Communication and Notifications


Government Window may provide system notifications, reports, alerts, or service updates to designated Client contacts.

Client consents to designated Client contacts receiving communications from Government Window electronically via email, through Government Window website, or other electronic notification means. It is Client’s sole responsibility to ensure that such contact information is accurate and up-to-date.

6. Representations and Warranties


By using The Services, Client represents and warrants that Client has the legal authority to enter into the Terms and Conditions herein.

Client agrees that any breach of the foregoing representations and warranties constitutes a material breach of these Terms and Conditions.

Government Window represents and warrants that it will:

  • Provide the Services in a professional manner consistent with industry standards.
  • Implement and maintain reasonable administrative, technical, and physical safeguards to protect Client data.

Except as expressly set forth, Government Window disclaims all other warranties.

7. Indemnification – reCAPTCHA and Third-Party Tools


The Services may incorporate reCAPTCHA or similar third-party verification services for security purposes. Client acknowledges that such services are provided and controlled by third parties and are governed by their own terms of service and privacy policies.

Client agrees to indemnify, defend, and hold harmless Government Window, its officers, directors, employees, agents, affiliates and successors ("Indemnified Parties") from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to: (a) Client’s use or integration of reCAPTCHA or similar third-party tools into its systems; (b) any data collected, processed, or analyzed by such third-party tools in connection with Client’s use of the Services; (c) Client’s failure to disclose the presence or terms of such tools to its constituents or users, where required by applicable law; or (d) Client’s intentional removal of reCAPTCHA or similar third- party tools from the Services or Client’s systems.

Government Window disclaims any warranties, express or implied, as to the functionality or accuracy of third-party verification tools.

8. Indemnification – Client Provided Graphics


If Client provides any logos, graphics, images, or visual materials (“Client Graphics”) to be incorporated into the Services or any public-facing webpages or communications, Client represents and warrants that the use of the Client Graphics does not infringe upon the intellectual property rights or any other rights of any third party or, in the alternative, Client has obtained all necessary rights, licenses, and permissions to use such Client Graphics.

Client agrees to indemnify, defend, and hold harmless Indemnified Parties from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to any allegations or assertions that the Client Graphics infringe upon, misappropriate or violate any third party’s intellectual property or proprietary rights.

Except in the case of willful misconduct or gross negligence on the part of Government Window, its officers, directors, employees, agents, affiliates and successors, whether in contract, tort, or otherwise, arising out of or in connection with this Agreement or the use of the Client Graphics shall not exceed the total fees paid by the Client to Government Window under this Agreement and any executed service agreements, schedules, or addenda.

9. Indemnification – Client Modifications to Industry Compliance Protocols


If Client requests that Government Window modify, add to, bypass, omit or remove any existing data security features, restrictions, or protocols that are part of Government Window’s standard compliance with PCI DSS, HIPAA, or other industry-standard security frameworks (“Industry Compliance Protocols”), processes or requirements, Client does so at its own risk.

Client acknowledges that such modifications may increase the risk of unauthorized access, data breaches, misuse of information or other security incidents and Client assumes full responsibility for the risks and consequences of those requested modifications.

Client agrees to indemnify, defend, and hold harmless Indemnified Parties from and against any and all claims, demands, suits, liabilities, damages, losses, costs, and expenses, including reasonable attorneys ’fees, arising out of or related to:

  • Government Window’s implementation of Client’s requested changes to Industry Compliance Protocols;
  • Any breach of security, unauthorized access, or misuse of information resulting from such changes;
  • Client’s failure to comply with any applicable legal, regulatory, or industry- standard requirements in connection with such changes.

In the event of a data breach arising from Government Window’s honoring of Client’s requested modifications, Client shall also be responsible, at its own expense, for defending any claims brought against Government Window and shall select and control legal counsel in coordination with Government Window.

This section shall survive the termination or expiration of this Agreement for a period of two (2) years following the last date Client uses the Services.

10. Waiver of Liability


Client acknowledges and agrees that Government Window is not liable for delays or failures in payment processing resulting from errors in Client-submitted data, constituent payment information, or third-party systems outside Government Window’s control.

Government Window’s obligations are limited to those expressly stated herein or in any separately executed agreement.

11. Miscellaneous


These Terms and Conditions and any disputes arising hereunder shall be governed by the laws of the State of Georgia without regard to its conflict of laws provisions. Client consents to the personal jurisdiction and venue of the state or federal courts located in Atlanta, Georgia.

No information set forth in any other document or communications shall add to or vary these Terms and Conditions.

If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect.

These Terms and Conditions, together with any executed service agreements, schedules, or addenda, constitutes the entire understanding between Government Window and Client.